SAMPLE BEHAVIORAL INTERVIEW QUESTIONS
• Tell me about a time when you were on a team, and one of the members wasn’t doing his or her share.
• Tell me about a time when you felt a need to update your skills or knowledge in order to keep up with the changes in technology. How did you approach that?
• Describe a time when a customer got angry with you. How did you react? How did you resolve the situation?
• Please give me an example of a time when you took the initiative to improve a specific work process.
• Give me an example of a time when you surpassed a customer’s expectations.
• Tell me about a time when a customer requested special treatment that was out of the scope of normal procedures. What was the situation and how did you handle it?
• Describe a time when you had to use logic and good judgment to solve a problem.
• Tell me about a time when you had to cope with a stressful situation.
• Give me an example of a time when you had to make a split second decision.
• Give me an example of a time when you used your fact-finding skills to solve a problem.
• Describe a time when you put your needs aside to help a co-worker understand a task. How did you assist them? What was the result?
